Click the FAQ question below to see the answer.
To meet the requirements of the ATO and Australian Customs, there must be only one sender and one receiver for each House Airway bill or Bill of Lading. It can consist of many items but under one name only.
Yes. TCS is the sender if that occurs.
If you are returning to Australia to live, you must declare the goods on the Arrival Form for Perth Airport, or declare them in your packing list for Customs if they are returning by air or sea as unaccompanied personal effects.
If you or a family member have employment on the Islands and will be a resident for the duration of that employment, you may buy items exempt of GST. See previous Q and A. If you are visiting the Islands, normal Duty Free exemptions apply on your return to Australia.
All items sent to the IOT's must be declared to Customs. For Freightshop the SOC can be done online by the sender of the goods. For Zentners provide an Invoice or other full description.
An EDN is an Export Declaration Number and must be raised for any export where the value of the items is A$2000 or greater. This is done by Freightshop and Zentner Shipping but full details from you are required.
Batteries should be removed if possible from any electrical item for sea or airfreight. The battery may stay within the same packaging. Your packing list should show batteries and most importantly, lithium batteries for air freight. Laptops, tablets and some phones may be fitted with an installed battery and it is acceptable for them to travel in the equipment. Additional lithium ion batteries must be advised for airfreight.
TCS have no current or future plans to purchase and consign perishables other than transport them as part of our Perth Courier services.
Your consumer rights are explained here by Choice magazine.